16 Nov 12 Steps to Sustainable KM
Reflections of a Knowledge Manager shares insights for sustainable knowledge management – e.g. establishing a support and advocacy group targeting KM staff and champions with the intention of providing people-centric KM:
We accept that improving knowledge management is a communal effort and that we are merely facilitators
We fully believe in the promise of KM, that it will improve operational efficiency, promote innovation, and, ultimately, increase market share and profitability
We believe that a strategic approach/mindset is essential to achieving the goals of KM
We will audit knowledge sharing/behaviours, practices and policies thoroughly and evaluate our findings critically
We will develop strategies that honestly and fearlessly reflect organizational needs
We will present an honest accounting of the State of KM to all stakeholders
We will provide sufficient marketing and education on the proposed strategy to key stakeholders to obtain buy-in and support
We will work with key stakeholders to prioritize strategic objectives and pursue them in accordance with a comprehensive project plan
We will routinely assess the demand for KM services and work collaboratively across the organization to achieve KM goals
We will establish and report, regularly, on KM metrics and key performance indicators, as well as lessons learned and action reports
We will commit ourselves to our own professional growth and development
We will actively promote knowledge stewardship, champion the values of KM, and work to strengthen KM as an organizational unit
These points would be ideal committed to cards to help workshop strategy development and to resource program review and evaluation. Download: Example KM cards.