12 Steps to Sustainable KM

Reflections of a Knowledge Manager shares insights for sustainable knowledge management – e.g. establishing a support and advocacy group targeting KM staff and champions with the intention of providing people-centric KM:

The Principles of 12 Step KM

We accept that improving knowledge management is a communal effort and that we are merely facilitators

We fully believe in the promise of KM, that it will improve operational efficiency, promote innovation, and, ultimately, increase market share and profitability

We believe that a strategic approach/mindset is essential to achieving the goals of KM

We will audit knowledge sharing/behaviours, practices and policies thoroughly and evaluate our findings critically

We will develop strategies that honestly and fearlessly reflect organizational needs

We will present an honest accounting of the State of KM to all stakeholders

We will provide sufficient marketing and education on the proposed strategy to key stakeholders to obtain buy-in and support

We will work with key stakeholders to prioritize strategic objectives and pursue them in accordance with a comprehensive project plan

We will routinely assess the demand for KM services and work collaboratively across the organization to achieve KM goals

We will establish and report, regularly, on KM metrics and key performance indicators, as well as lessons learned and action reports

We will commit ourselves to our own professional growth and development

We will actively promote knowledge stewardship, champion the values of KM, and work to strengthen KM as an organizational unit

These points would be ideal committed to cards to help workshop strategy development and to resource program review and evaluation. Download:  Example KM cards.

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