Knowledge transfer is a process to elicit and transfer tacit or experience based knowledge, or to capture and provide access to explicit or ‘documentable’ knowledge. Knowledge transfer activities are generally used for knowledge that is at risk, strategic, or essential to day to day business functioning.
Knowledge transfer programs generally involve:
- Identifying business critical knowledge or knowledge at risk
- Identifying who has this important knowledge, and
- Who needs or will benefit from this knowledge
- Selecting and implementing transfer strategies
- Monitoring and evaluating
This toolkit consists of a how to guide and a selection of knowledge transfer strategies such as lessons learned, expert interviews, communities of practice, and critical incident reviews.
With thanks to the wonderful resource shared by the Province of New Brunswick Canada, GNB Knowledge Transfer Guide for Managers, and Nick Milton’s Lessons Learned Handbook, here is a curated guide to knowledge retention and transfer.
The guide above has a print friendly companion resource.